Receptionist

General Description

SCHOOL RECEPTIONIST: is the first people that students, families, and visitors see when they enter a school. As a front office, your job duties are primarily communication-based. As such, you'll need to be familiar with proper phone and email etiquette and possess strong interpersonal skills. The daily tasks may include keeping records, answering phone calls, and facilitating communication between teachers, staff, and families. In some cases, you may explain academic programs and answer any inquiries regarding applications, enrollment, courses and financial aid, record all the documents for admission procedure and follow-up with applicants to update statuses and answer any new questions. This position also gives tours and general information sessions about the campus.

Responsibilities

General Duties

• Answer phone calls in a pleasant and informative manner, aiming to provide information and create a positive impression of the school.
• Greet all incoming students, families, and guests with respect and professionalism.
• Provide comprehensive information to potential students and their parents regarding the school's philosophy and mission statement throughout all school activities.
• Offer tours of the school facilities to parents, visitors, and guests to familiarize them with the campus.
• Administer admissions tests and assess the results.
• Prepare admissions records and test scores for the Admissions Committee's review.
• Communicate the Admissions Committee's decisions to the parents of applicants.
• Direct parents to the registrar or administrator when inquiries go beyond your scope of information.
• Assist accepted applicants in the process of registering at NIVA.
• Foster a positive, welcoming, and caring atmosphere within the Front Office.
• Effectively perform any other duties assigned by the Principal.
• Attend to children's personal needs, including attending to those who are sick or injured, and maintain attendance records for latecomers.
• Distribute communication notes, memos, letters, etc., between teachers, staff, and administrators.
• Demonstrate the ability to work cooperatively as part of a team and assist other office staff as needed.
• Arrange taxi services for those requesting them.
• Joins/translates parent teacher meeting.
• Attends the school training, seminar, activities, and meetings.
• Performs other duties as assigned and related.

Admissions

• Administer admissions tests and evaluate results.
• Compile admissions records and test scores for review by the Admissions Committee.
• Communicate the Admissions Committee's decisions to applicants' parents.
• Direct parents to the registrar or administrator for inquiries beyond your capacity.
• Aid accepted applicants through the registration process at NIVA.

Transportation

• Coordinate with transportation services as needed.
• Organize transportation for students using school van drivers.
• Provide residence information to school van drivers.
• Maintain current student transportation data by monthly updates for the cashier.
• Facilitate introductions between students, parents, and van drivers.
• Ensure that transportation services are safe and punctual: Boldly display the school's name and telephone numbers on the rear window of vans for possible complaints from other drivers., Equip all seats with seat belts., Install sun screens in all vans., Confirm that drivers possess valid licenses., Verify character references of drivers., Ensure all vans have comprehensive insurance coverage, including treatment and compensation for passengers.

Marketing

• Create monthly content for posting on external websites.
• Develop the AW for disseminating information.
• Generate content for SEO and the school's website.
• Collaborate with the Marketing Department on marketing surveys.
• Responsible for crafting online educational content for the school's website.
• Conduct surveys and devise promotions.
• Collect and handle customer (students, parents, visitors, etc.) suggestions and complaints related to the curriculum and services, working to exceed customer satisfaction.
• Participate in school fairs to enhance the school's appeal to target customers.
• Gather visitor questionnaires (surveys) to identify effective marketing tools for advertisements and promote brand and product awareness.

Qualifications

• Bachelor's degree in any related field.
• Ability to coordinate and work multitask with the mind of positive and service.
• Child’s protection and safety training if preferred.
• Excellent command of English and Thai in reading, writing, and speaking.
• Flexible and cooperative with school activities and events.
• Good interpersonal skills and ability to deal professionally with issues.
• High level of confidentiality and integrity.
• Proficient in using Google Suite, IT Tools and Applications, Microsoft Office (Word, Excel, and PowerPoint).
• Excellent customer service skills and a friendly, professional demeanor.
• Familiarity with proper phone and email etiquette.